Windows Vista as Neoliberal Instrument
Monday February 05th 2007, 1:00 am
Filed under: IT Life, The grim present

In his most recent book, ” A Brief History of Neoliberalism“, David Harvey analyzes the neoliberal turn that first Western, and later, practically every economy on Earth took to varying degrees of depth over the past 30 or so years.

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Several key features of neoliberalism are dissected:

1.) Neoliberalism as a power restoration technique (i.e., restoring to capitalists the margin of power lost during the post war years of high growth and detente with labor)

2.) Neoliberalism as imperfect tool against stagnation and the problems of over production

and

3.) Neoliberalism as a method for monetizing practices and spaces previously excluded from market concerns and controls

To properly understand the strategic concessions Microsoft made to the entertainment industry — concessions that led MSFT to deploy a software-based version of the Advanced Access Content System ( AACS) in Windows Vista — you need to carefully consider that third aspect of neoliberalism.

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Enter the Advanced Access Content System

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Briefly, the Advanced Access Content System is a platform, created at the behest of the entertainment industry, whose sole purpose is to enforce a (it is vainly hoped) completely un-crackable environment for “premium content” to flow through from player — device or software-based — to a display and/or audio output. Of course, the phrase “premium content” is a term of art inasmuch as the actual content might be anything from a slapdash teen sex comedy to the most subtle examples of musical or filmed art.

The motion picture and recording cartels have long been disturbed by the fact that people could record, remix and redistribute “content” at will. Over the years, many copy protection schemes have been tried; all have failed. Advances in computing power and storage capacity — moving in parallel with advances in cryptology — have finally made the old dream of an automated copyright enforcement system achievable.

Achievable, because under the AACS system, ‘intelligent’ hardware is constantly on the lookout for security breaches (for example, interceptions of the content data stream from player to output) and empowered, so to speak, to take action. What sorts of action? Actions such as actively preventing component outs from working if the HD-DVD or Blu ray disk you’re trying to view has been flagged as being compromised (or more specifically, if the cryptological “key” associated with the disk has been compromised, leading to your play privileges being ‘revoked’ by the key issuing authority).

All high definition hardware — players, digital sets, audio units — are designed to enforce this automated copyright infrastructure. Your HD-DVD or Blu Ray player will talk to your high def display over what are called High-Bandwidth Digital Content Protection compliant outputs. Together, they’ll ensure that RIAA and MPAA copyright concerns are being addressed wherever and whenever “premium content” is being viewed.

The addition of the Advanced Access Content System (AACS) component in Vista enables MSFT and its entertainment sector partners to create false scarcity – that is, by using the technology to limit, constrain and otherwise interfere with your ability to use “content” as you’d like, they can treat lectronically stored movies and music as metered commodities in defiance of what the technology could do and has done, until the AACS era.

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The Era of False Scarcity

Microsoft wanted Vista to be marketable as a media platform (and MSFT also wanted to create the de facto standard for software based AACS implementation) so they crafted a complex encryption/decryption methodology within the operating system that obeys — and then some — AACS rules. Doing so gave them negotiating space with the entertainment industry.

As any user of consumer electronics and Microsoft software knows, shit happens. The copyright enforcement, content monitoring and encryption/decryption technologies in next gen players and Vista are always on. This exacts a performance price from the devices (because our CPUs and memory are good, but not so good that they can effortlessly do both content presentation and advanced cryptological functions without exhibiting some problems at least some of the time) and especially from the software, which is very brittle and prone to malfunction.

But beyond the false piracy alarms, stuttering playbacks and other technical annoyances that are already being seen in the wild, there’s an overriding fact to keep in mind: AACS gives the entertainment industry the ability to treat the products you buy as leased objects, which can be (say, in a case of revocation resolution) the source for ever renewable revenue long after they were originally purchased.

It also creates a method for modularizing in unprecedented ways — and therefore monetizing — functions that were previously considered more or less all of a piece, such as playing and therefore viewing the disks you buy.

In order for this system to work as planned, all devices must comply with the AACS standard. The idea is to close all potential areas of escape. Eventually, perhaps after 5 to 15 years, the full magnitude of the lock-in will be in effect as older DVD and audio players are retired.

It’s rumored that Hollywood and the RIAA are fully aware AACS is, despite all their efforts, eminently hackable, and that the true target of these new constraints are ordinary people who don’t have easy access to workarounds.

The goal then, is to have a lever that can be pulled at any time to extract more income from “consumers”.



And on that day, I stopped being annoyed and learned to analyze like a mofo
Tuesday February 14th 2006, 6:34 pm
Filed under: IT Life

So, where was I?

Oh yes.

Modern life offers us the opportunity to experience terrifying pleasures beyond the stone-carved dreams of our cat worshiping ancestors. Pleasures such as microwave waffles, Internet debates that always manage, sooner or later, to mention Hitler (even if the original topic was, say, quilting), unprovoked aggression thinly masked as defense and tech support phone calls.

Why are tech support calls (very) often such an annoying experience? As my Grandfather used to say, there are as many answers as there are chores for you to do next Saturday you lazy little bastard!

Family traumas aside, the question is a good one. Usually, the answer we eagerly settle on springs from the idea of “stupidity” as in, “Company X’s tech support people are just stupid! He knew absolutely nothing about my Chrono-Phase Shifting HDTV!”

Yelling ’stupidity’ is good, clean fun and I suggest everyone try it but as an explanation for tech support woes it doesn’t take us very far.

The truth is that tech support – imagined by most of us to be a collaboration of sorts between a troubled user and a technically skilled helper – is a highly Taylorized process. The support person’s responses to our input are narrowly controlled by scripts and decision trees designed to minimize the time spent on the phone (and, therefore, the expense the vendor incurs).

This became extraordinarily clear to me last week when I participated in a surreal ‘conversation’ with a Verizon Business DSL tech support person. There was a moment when the source of the modem/router’s (a Westell 37W) failure to communicate came to me in a flash.

I mentioned this insight to my newfound, friendly phone pal. Silence. Then the sound of papers (presumably a troubleshooting manual listing ‘do this, do that’ kinds of actions). After a few more seconds my buddy spoke up: “try [thing I've already done and mentioned doing only seconds before]”.

When this sort of thing happens in ordinary life you’re rightfully pissed: perhaps you’re at party and dazzle a circle of guests with your command of the inner workings of the envelope factory.

A few moments pass and then someone else, let’s call him Brad, begins telling the same story as if he’s the star engineer down at EnveloTek. In the drunken fight that follows you lose your pants (did you even remember to wear them?). Then the SWAT team arrives.

The center does not hold.

But when this happened to me last week, on the phone with that Verizon Biz DSL support person, I realized that she couldn’t afford to respond to my input and act in an ad hoc fashion – she had to follow the script and the script dictated a do this/do that input/response work flow.

Ursula Huw’s The Making of a Cybertariat uncovers the thinking behind this. Here is a very enlightening radio interview Doug Henwood conducted with Huws in 2003.