Remote Wipe Doesn’t Work!

The other day I tried to perform the remote wipe of an ActiveSync device and, to my surprise, received a “cannot be found” error.  The device – and its relationship with Exchange – certainly existed so what was up?

1950s-scifi-Moon-mission

 

It turns out the cause was the relocation of the user’s account within AD.

Check out this echangeserverpro article, which explains the cause and cure (excerpt):
“In the comments of my article on user-initiated remote wipes for Exchange ActiveSync devices, Jonathan has described a situation in which administrator-initiated remote wipes fail if the user account has been moved to a different OU after the ActiveSync device association was created.”

 
[…]

 
full at exchangeserverpro…

Managing Mobile Device Partnerships via PowerShell

Exchange 2010 offers a variety of methods for managing mobile devices.  You can use the Exchange Management shell, or the Exchange Control Panel and of course, PowerShell.

our-gang-christmas-small

Recently I received a request to remotely wipe the mobile devices of two users (smart phones and tablets) and used the following quick and easy combination of PowerShell commands:

To see the status and IDs of a user’s mobile devices:

Get-ActiveSyncDevice –Mailbox “User Name” | Format-List Name

For a particular user one of the devices listed was named iPad§ApplDMPHFVZHDVGJ.

Using this ID I was able to start a remote wipe by issuing the following:

Clear-MobileDevice -Identity iPad§ApplDMPHFVZHDVGJ -NotificationEmailAddresses “username@domain.com”

As I’m sure you already know or have guessed, the -NotificationEmailAddresses option tells PowerShell where to send the command’s results.

If, instead of remote wiping I merely wanted to remove the device’s partnership with Exchange I could issue the following command:

Remove-ActiveSyncDevice -Identity iPad§ApplDMPHFVZHDVGJ