The other day I tried to perform the remote wipe of an ActiveSync device and, to my surprise, received a “cannot be found” error. The device – and its relationship with Exchange – certainly existed so what was up?
It turns out the cause was the relocation of the user’s account within AD.
Check out this echangeserverpro article, which explains the cause and cure (excerpt):
“In the comments of my article on user-initiated remote wipes for Exchange ActiveSync devices, Jonathan has described a situation in which administrator-initiated remote wipes fail if the user account has been moved to a different OU after the ActiveSync device association was created.”
full at exchangeserverpro…